Research in Progress (RIP): "Addressing the needs of high-risk, high-cost Veterans Affairs patients"
All research in progress seminars are off-the-record. Any information about methodology and/or results are embargoed until publication.
Abstract:
Nearly half of total health care expenditures in the Veterans Affairs (VA) system are generated by 5% of its patients. These patients generally have complex health and health care needs, including multiple chronic conditions, comorbid mental health conditions, and social stressors, all of which contribute to high rates of hospitalization, urgent care visits, and outpatient encounters. In recent years, a number of intensive primary care models have emerged outside the VA that focus on health systems’ high-risk, high-cost patients. Early evaluations suggest that these models have the potential to improve quality of care and enhance patients’ care experience, while simultaneously keeping utilization in check and using resources more wisely. However, there are few rigorous evaluations of these programs, and studies of their applicability inside the VA are lacking. In 2013, the Palo Alto VA launched a quality improvement (QI) program for high-risk, high-cost patients to augment the VA’s patient centered medical home (Patient Aligned Care Team, or PACT) with Intensive management (ImPACT). ImPACT’s multidisciplinary team offers patients enhanced access, chronic disease management, support during health deteriorations, and social work and recreation therapy. Although ImPACT was designed as a QI program, Palo Alto VA leadership chose to enroll a random sample of eligible patients, providing an opportunity for a randomized controlled evaluation. We will describe this unique QI/research partnership, as well as early findings from the ImPACT pilot study, and discuss implications for future services for high-risk, high-cost patients within the VA system.
Steven M. Asch
Stanford University School of Medicine
Division of Primary Care and Population Health
Medical School Office Building X334
1265 Welch Road
Stanford, CA 94305
Steven M. Asch MD, MPH is the Vice-Chief for Research, Stanford Division of General Medical Disciplines and the Chief of Health Services Research at the VA Palo Alto Healthcare System. He develops and evaluates quality measurement and improvement systems, often in the care of patients with communicable disease. Dr. Asch has led several national projects developing broad-based quality measurement tools for veterans, Medicare beneficiaries, and the community. He directs the Center of Innovation to Implementation (Ci2i) that focuses on how to maximize value by testing organizational innovations to make medical care more collaborative and efficient. His educational efforts are focused on training physician fellows in health services research. Dr. Asch is a tenured professor and practicing internist and palliative care physician and the author of more than 280 peer-reviewed articles.