Please note: All research in progress seminars are off-the-record unless otherwise noted. Any information about methodology and/or results are embargoed until publication.
The misery of the medical malpractice litigation process for all involved has led some hospitals to develop alternative ways to resolve medical injuries with patients. In communication-and-resolution programs (CRPs), for example, hospitals disclose errors and adverse events, apologize and explain what happened, and where appropriate, proactively offer compensation. Patients’ perceptions of these processes are not well understood. This presentation will report on an empirical study of patients’ experiences with disclosure and compensation offers, using interview data collected in 3 hospital systems.